What and Who Does This Privacy Policy Apply To?

The Trackshields privacy policy applies to all information, customer feedback, and inquiries conducted through this web-based application. It also applies to all customers, purchasers, and vendors as described herein.

When We Collect Personal Information

We collect information about you when you fill out any forms on our website. Examples include sending an inquiry, filling out an RMA sheet, signing up for an event, or giving feedback. Additionally, website usage information is collected using cookies.

Cookies

Cookies, also known as browser cookies or tracking cookies, are small, encrypted text files stored in browser directories. They help users navigate websites efficiently and enable certain functionalities. Disabling cookies may prevent you from using some website features. We use Google Analytics to store data about how visitors use our website to improve the user experience. These cookies do not store personal information like your name or address.

Why We Collect Personal Information

At Trackshields, we collect personal data for the following reasons:

• To keep you updated with the latest relevant content.
• To provide sales and technical support.
• To inform you and invite you to our public technology events.
• To gather feedback about our service quality.

We do not share your data for marketing purposes with other organizations that may solicit products or services.

Legal Basis for Processing Customer Data

Under the GDPR and other privacy laws, we are required to have a valid legal basis for processing data, which may include legitimate interest, consent, or contract. We ensure that the messages we send are relevant and necessary for providing our services.

What Kinds of Personal Information Do We Collect?

The types of information we collect include:

• Name, surname, middle name
• Email address
• Phone number
• Mobile phone number
• Position in the company
• Telecommunications app nickname

Automatic Information

We automatically collect information such as:

• Requested URL
• IP address
• Domain name
• Referring URL
• Software (browser/OS)
• Date and time of visit

Information We Obtain from Other Sources

We may gather information from sources like social media (Instagram, Twitter) or business cards. We will notify you within 30 days of collecting data from such sources.

How Do We Use This Information and Why?

We only use personal data to provide the services requested from us, subject to GDPR laws, and with a duty of confidentiality. We use data for service improvement, data security, and customer relationship management.

How Is This Information Shared?

Information is shared among Trackshields employees through internal systems, such as the CRM, dispatch journal, and technical support helpdesk.

GDPR Legal Basis

• Vital interest of the individual.
• Unambiguous consent.
• Legitimate interest of the data controller.

GDPR Provides You with the Following Rights

Under GDPR, you have rights including the ability to request corrections, erasure, restrictions, and data transfer. You can also object to data processing.

Legal Requests and Harm Prevention

We may access, retain, and disclose information in response to legal requests, fraud prevention, or imminent harm.

Changes to This Privacy Policy

We review our privacy policy regularly and will post updates on this page. Our policy complies with GDPR guidelines.

Data Retention and Deletion

We retain data as long as necessary for service provision, business purposes, or legal obligations. Data may be retained for a specific period or until the deletion of your Trackshields account.

Request About Personal Data

You can request access to your personal data at any time by contacting us at info@trackshields.com. Include your full name, company name, and the description of the data you are requesting.